First Interstate Center Rules
# Comprehensive Guide to Rules and Policies at First Interstate Center for the Arts The First Interstate Center for the Arts, located at 334 West Spokane Falls Boulevard in Spokane, Washington 99201, United States, is a premier venue for performing arts, concerts, and events. Owned and operated by the Spokane Public Facilities District, it hosts a wide range of performances, from Broadway shows to comedy acts and lectures. To ensure a safe, enjoyable, and inclusive experience for all patrons, the venue enforces specific rules and policies. This in-depth guide covers key areas, drawing from official venue information to help event-goers prepare. Policies may vary by event, so always check your event-specific “Know Before You Go” email or the venue website for updates. Adherence to these guidelines promotes respect for performers, staff, and fellow attendees.
Accessibility
The First Interstate Center for the Arts is committed to providing an inclusive environment compliant with ADA standards. Accessible parking is available on a first-come, first-served basis in the adjacent Spokane Convention Center parking garage for vehicles displaying valid handicapped permits. A convenient drop-off area is provided directly in front of the theater entrance for ease of access before parking. The main entrance is wheelchair-accessible, featuring ramps and elevators to all floors. Seating options include designated wheelchair and walker areas on the Orchestra Level, such as Row BBB (when the orchestra pit is used for seating), Row B seats 1-4 and 40-43, Row G seats 1-4 and 58-61, Row L seats 1-4 and 66-69, and Row CC seats 3&4 and 12&13. These are prime locations sold at standard prices. Wheelchair-specific seating includes companion spots and ADA platforms for small mobility scooters. The Terrace and Balcony levels involve stairs and lack designated wheelchair seating, so guests with limited mobility should assess if they can manage the stairs; photos of entry points are available on the venue website for planning. Assisted listening devices are offered on a limited basis at the Guest Services Office in the main lobby – simply exchange a photo ID for one and return it post-show. Wheelchair-accessible restrooms are located on the Orchestra Level and main lobby. For deaf or hard-of-hearing patrons, sign language interpreters can be arranged with advance notice by contacting Guest Services at 509.279.7000; interpreter-friendly seating is on House Right for optimal views. Medically necessary items, including food, water, equipment, and bags, are permitted with visual inspection at entry. Alternative screening options, like manual pat-downs by same-gender staff, are available if the weapon detection system is unsuitable for medical reasons. The venue encourages early contact for personalized assistance to ensure a comfortable visit.
Animals & Service Dogs
In accordance with Washington State Law and ADA guidelines, service animals are welcome at the First Interstate Center for the Arts. These are defined as dogs (or miniature horses in some cases) individually trained to perform tasks for individuals with disabilities, such as guiding the visually impaired or alerting to seizures. Service animals must remain under the handler’s control at all times and are not considered pets, so “no pets” policies do not apply. They are permitted in all public areas of the venue, including seating areas, provided they do not disrupt the event or pose a safety risk. Emotional support animals, therapy animals, or pets do not qualify as service animals and are prohibited. Handlers may be asked if the animal is required due to a disability and what tasks it performs, but proof of certification or medical documentation cannot be demanded. If an animal behaves disruptively (e.g., excessive barking, aggression, or unsanitary actions), it may be asked to leave. For seating accommodations with a service animal, contact the box office in advance. The venue’s commitment to accessibility ensures service animals enhance the experience without additional fees or restrictions.
Age Requirements
Age policies at the First Interstate Center vary by event but emphasize a family-friendly yet mature-content-aware environment. For STCU Best of Broadway performances, children must generally be at least 3 years old, as younger attendees may struggle to sit quietly through long shows, potentially disrupting others. All patrons, regardless of age, require a valid ticket for entry – no exceptions for infants or lap-sitting. Certain events, like Disney’s The Lion King, recommend ages 6 and up, with a strict minimum of 3 years. Shows with mature themes, language, or content (e.g., violence or adult humor) include advisories on event pages; parental discretion is advised. For example, comedy acts or speakers like Dr. Neil deGrasse Tyson may suit broader ages, but always review specifics. Vertical IDs (indicating under 21 in Washington) prevent alcohol service, reinforcing age-appropriate consumption. Student rush tickets are available for all ages with valid ID for high schoolers and older, promoting accessibility for younger audiences. These rules balance enjoyment with minimizing disturbances.
Bag Policy
To enhance security and streamline entry, the venue enforces a clear-bag policy for all events. Guests may carry one clear plastic or vinyl bag no larger than 14″ x 14″ x 6″, a small non-clear bag up to 12″ x 10″ x 4″, a small clutch no larger than 6.5″ x 4.5″, or a clear one-gallon zip-top bag. This allows quick visual inspections without delaying lines. Exceptions are made for medically necessary items, such as medical bags or equipment, which undergo visual inspection. Single-compartment diaper bags are permitted if a child is present. Backpacks, large purses, or non-compliant bags are prohibited and must be left outside or in vehicles – no bag check is available. This policy, in effect across Spokane Public Facilities District venues, reduces risks and aligns with industry standards for safety. Plan accordingly to avoid inconvenience; small items like wallets or phones can fit in approved bags.
Entry and Security
Entry procedures prioritize safety with mandatory walk-through weapon detectors for all guests. Arrive early – lobby doors open one hour before curtain, and the auditorium 30 minutes prior. Re-entry is not permitted, so ensure you have everything needed. Digital tickets via mobile devices are required; download them from the TicketsWest email (separate from confirmation) and have the QR code ready for scanning. Weapons of any kind, including firearms, knives, and wallet chains, are strictly prohibited – leave them at home. Security may conduct additional checks, with alternatives for those with medical concerns. The venue is GBAC STAR™ accredited for cleaning, ensuring high sanitation standards. These measures create a secure environment while minimizing wait times.
Food, Drink & Alcohol
Outside food and beverages are generally not allowed, except for medically necessary items like special dietary needs or baby formula, which must be declared at entry for inspection. Concessions are available inside, offering snacks, light fare, and drinks in a cashless environment. Alcohol service follows strict guidelines: no service to patrons with vertical IDs (under 21). Valid horizontal IDs are required for purchases. All concessions accept major credit cards, Apple Pay, and Google Pay – no cash. This promotes responsible consumption and aligns with state laws. For events with mature themes, alcohol may enhance the experience, but overindulgence can lead to removal.
Payment Options
The venue operates on a cashless basis for all concessions and merchandise to speed transactions and reduce contact. Accepted methods include major credit cards (Visa, Mastercard, etc.), Apple Pay, and Google Pay. Cash is not accepted, so plan to use digital or card payments. The box office may accept cash for tickets, but check in advance. This modern approach enhances efficiency and hygiene.
Photography and Recording
Photography and recording policies are event-specific to protect performers’ rights and audience immersion. Professional cameras, video equipment, or recording devices are typically prohibited unless explicitly allowed. Personal phones may be used for non-flash photos in some cases, but always check your “Know Before You Go” email or event page. Unauthorized recording can result in ejection. Respect these rules to preserve the live experience.
Prohibited Items
Prohibited items include all weapons (firearms, knives, wallet chains), outside alcohol, drugs, throwable objects, large signs, laser pointers, and animals (except service animals). Smoking devices, aerosols, glass bottles, and drones are also banned. Medically necessary exceptions apply with inspection. Violations may lead to denial of entry or removal. This list ensures safety and compliance with local laws.
Smoking Policy
The venue is entirely smoke-free, prohibiting cigarettes, e-cigarettes, vape pens, smokeless tobacco, and all similar products indoors and outdoors on premises. This includes lobbies, seating areas, and adjacent spaces. Designated smoking areas are not provided – step off property if needed. This policy supports health and comfort for all guests.